Frequently Asked Questions

Welcome to our frequently asked questions page. If you haven’t found the answer you need,
please contact us. We’re always happy to help.

General Questions

What types of massage do you offer?

Evelion offers a variety of professional massage services designed to promote relaxation, relieve muscle tension, improve mobility, and support overall wellness. Please visit our Services page to learn more about each massage we offer.

Appointments can be requested online through our website or by contacting us directly. All appointment requests must be confirmed by Evelion before they are considered booked.

Appointments are available by reservation only. This allows us to provide each client with the highest level of personalized care.
Evelion is located in Woodland Hills, California. Our address and directions can be found on our Contact page.
Yes. Outcall massage services are available in select service areas. Additional travel fees or requirements may apply depending on the location.

Before Your Appointment

Should I arrive early?

Yes. We recommend arriving 5–10 minutes before your scheduled appointment to allow time for check-in and any necessary discussion before your session.

Wear whatever is comfortable. During your massage, you may undress to your personal comfort level. Appropriate draping will be maintained throughout your session, and your privacy and comfort will always be respected.

Yes. During the booking process, you may select your preferred draping option from those offered by Evelion. Your comfort, privacy, and dignity remain our priorities regardless of the option selected.

Please contact us as soon as possible. We will do our best to accommodate you. Depending on our schedule, your session may need to be rescheduled, shortened, or canceled.

Yes. New clients are required to complete a Health Intake Form before their first appointment. Returning clients should notify us if their health information has changed.

During Your Massage

Can I talk during the massage?

Absolutely. Some clients enjoy conversation, while others prefer complete silence. We are happy to accommodate whichever experience helps you feel most comfortable.

Yes. Your comfort is important. Please let your therapist know if you would like lighter pressure, deeper pressure, or any other adjustments during your session.

Please tell your therapist immediately. You may request changes to pressure, positioning, draping, room temperature, music, or any other aspect of the session. You may also stop the massage at any time.

Massage should never feel intolerable. Some techniques, particularly Deep Tissue Massage, may involve temporary discomfort, but the pressure should always remain within your comfort level.

Health & Safety

Should I receive a massage if Im sick?

If you have a fever, a contagious illness, or are otherwise feeling unwell, please contact us before your appointment. In many cases, it is best to reschedule until you have recovered.

Yes. Prenatal Massage is available after the first trimester. If you have a high-risk pregnancy or other pregnancy-related concerns, we may recommend obtaining approval from your healthcare provider before your appointment.

Many medical conditions do not prevent massage therapy, but some may require modifications or medical clearance. Please complete your Health Intake Form honestly and contact us if you have questions before booking.

Payments & Policies

What payment methods do you accept?

We currently accept cash, major credit and debit cards, Zelle, Venmo, and gift cards.

If you need to cancel or reschedule your appointment, please provide as much advance notice as possible. Late cancellations or missed appointments may be subject to a cancellation or no-show fee.
Completed massage services are generally non-refundable. If you have concerns about your experience, please contact us so we can discuss an appropriate resolution.

Yes. Gift cards are available and make a wonderful gift for birthdays, holidays, anniversaries, and other special occasions.

First-Time Clients

I've never had a massage before. What should I expect?
Your therapist will begin by discussing your goals, health history, and any areas of concern. You'll have the opportunity to ask questions before your session begins. Throughout the massage, your comfort and privacy will remain our priority.
The ideal frequency depends on your goals. Some clients schedule massages monthly for wellness and relaxation, while others benefit from more frequent sessions to address muscle tension, athletic recovery, or ongoing physical discomfort.
Gratuities are always appreciated but are never required. Our priority is providing an exceptional experience regardless of whether a gratuity is given.
Yes, subject to our Minor Client Policy. Children under 12 years of age are not eligible. Clients ages 12–15 must have a parent or legal guardian present during the appointment, and clients ages 16–17 require parental or legal guardian consent.
If you have additional questions, please contact us by email at evelioncenter@gmail.com or by phone at (747) 397-3777. We are always happy to assist you.